應屆畢業生
學歷不限
最近更新
4375人關注
職位描述
該職位還未進行加V認證，請仔細了解后再進行投遞！
Responsibility:？ Working in corporate environment, handling calls/emails/Enterprise Wechats/web tickets.？ Escalate problem to respective resolver team with designed ticket routing procedures.？ Identify trend of calls/tickets and highlight it to Incident Manager (IM)/L1.5, TL, SDM as appropriate (Outage confirmation)？ Ensure Follow up mechanism is in place, target customer’s issue resolution in an optimized manner enhancing Customer Delight？ Ensure consistent productivity and quality of service？ Meet customers SLAs and individual KPIs？ Should manifest flexibility to support operational requirements？ Maintain highest level of ethical work standards and be compliant with Organization
注：聯系我時，請說是在湖北人才網上看到的。
工作地點
地址：大連大連
求職提示：用人單位發布虛假招聘信息，或以任何名義向求職者收取財物（如體檢費、置裝費、押金、服裝費、培訓費、身份證、畢業證等），均涉嫌違法，請求職者務必提高警惕。
職位發布者
HR
中國惠普有限公司
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計算機硬件·網絡設備
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1000人以上
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中外合資（合資·合作）
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朝陽區建國路112號中國惠普大廈
